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askus@connexis.org.nz
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GENERAL Enquiries
Training Enquiries
For training enquiries, please contact your CSAM.
FEEDBACK
Fill out our feedback form
MEDIA ENQUIRIES
Tracey Mehrtens (Director – Accento PR & Communications)
M: +64 21 430 606 E: tracey@accento.nz
COMPLAINTS
If you have a complaint about your training, where possible, first try to resolve the issue informally with your CSAM, employer or assessor.
Formal complaints procedure
Where you do not feel the informal approach is in your best interest or you're unhappy with the informal resolution, you can lodge a formal complaint. You can read the Formal Complaints Resolution Process here. The Connexis Complaints Officer will investigate your complaint fairly and efficiently and advise you of the outcome in writing.
You can find the Formal Complaint Form here.
LEARNER Assessment appeal
If a learner wishes to appeal an assessment decision, they should first contact the assessor or their CSAM to discuss the appeal.
If informal resolution fails, the CSAM, learner or assessor should contact the Connexis Quality Assurance team to seek guidance on next steps. You can find the Learner Assessment Appeal Form here.
OFFICIAL INFORMATION ACT ENQUIRIES
Connexis business division of New Zealand Institute of Skills and Technology (NZIST) and is subject to the Official Information Act 1982. Therefore you can make a request to us for information that we hold by email.
our offices
Hamilton
Office
Suite 27
Arcadia Building
7 Worley Place
Hamilton 3204- Postal
PO Box 1245,
Waikato Mailing Centre,
Hamilton 3240
Wellington
- Office
Level 13, Simpl House,
40 Mercer Street,
Wellington 6011 - Postal
PO Box 2759,
Wellington 6140
CHRISTCHURCH
Office
23 Sir William Pickering Drive
Harewood, Christchurch 8053Postal
PO Box 39 009,
Harewood, Christchurch 8545