A holistic approach to training at HEB Construction is setting its people up for success.
“When many people enter this industry, becoming a labourer might not be their first job choice. Our approach is to work with them, to help them on their way towards the getting into the roles they aspire to and that will also benefit the business,” says HEB Construction Training Manager, David Hall.
David believes the training and pastoral support for learners and apprentices at the company is among the best in the country. HEB Construction won the National Connexis Civil Training and Development Award for its staff development programmes in 2023 and 2024.
HEB National Talent Development Manager Amy Baars and her team support and train more than 100 apprentices at HEB sites all across New Zealand, working with Connexis customer service account managers (CSAMs).
HEB Construction also provides support for those with learning or literacy challenges and while there is a dedicated training team, the whole company is involved in the success of learners.
David says, “Everyone is involved in supporting trainees, from senior management to engineers early in their careers. It’s all about building mutually beneficial relationships.”
Amy was impressed by the company’s commitment to and investment in learning when she started in her role in late 2024.
“We’re fortunate at HEB to have a dedicated team that supports apprentices and trainees through their professional development, backed by significant investment in both training and pastoral care.
“This support ensures that our team members are well-equipped to succeed, not just in their roles but also in their personal growth,” she says, adding that HEB operates the 70-20-10 model in how it supports its trainees, with 70% learning derived from on-the-job experiences, 20% through social interactions with peers and mentors, and 10% through formal training or education programs.
“Not all learning is in a classroom or from a book. Learning from others and through experience is crucial, and our people are open and real, sharing knowledge to help each other do their jobs and to grow their skills. There is a healthy and proactive learning culture across our projects, sites and offices.
“Our approach to training and development contributes to our strong staff retention. We’re able to develop career pathways that people might not have considered before, keeping people engaged and motivated.”
David adds that celebrating wins is another important part of developing a successful learning culture.
“In recent years some of our apprentices have won apprentice of the year in their regions. It’s amazing to see people who may not have had an opportunity for formal learning, thrive in these training contexts and even be in the limelight for their achievements.
“We make sure they’re recognised at HEB and everyone from their peers and managers across the business join in to celebrate them. This culture which values our people encourages and motivates others to take up further training or just be open to learning from one another.”
Amy adds, “That’s the beauty of qualifications. Training, whether on the job or in the classroom, leads to recognition and ignites a passion for learning.
“Ultimately, good training support translates to more success for the business,” David says.
“Training makes people feel more confident and valued, contributing to our high staff retention. Our employees become more agile and adaptable to client needs and are able to deliver great outcomes for our customers.”
Check out the HEB website for more information.